WARRANTY

Our dense foam mats have a one year normal limited warranty against manufacturing defects under normal daily use, excludes outdoor applications. If mats are thought to be deteriorating under normal use within the warranty period, please contact our customer service.  Prior to sending any replacement products we do require a digital picture be emailed to us showing the issues for us to review.  It is typically not necessary to send the product back for review.

Products deemed defective from manufacturing issues will be replaced or refunded per management discretion working with the customer.

EMAIL CUSTOMER SERVICE  

CONTACT US VIA PHONE

RETURNS

Customers will be reimbursed for shipping costs incurred relating to shipping defective mats back to GET RUNG when the mats are received by GET RUNG and determined to be defect merchandise. 

3/8" Multi-Purpose and ABC123 Mats

Product can be returned otherwise if packages are unopened before 30 days expire from receipt of the product.  Any packages that are opened are not eligible for return credit.  If returning up to 30 packs originally shipped to the lower 48 states, a refund will be issued for $15 per pack less 5% restocking charge.  For returns in excess of 30 packs or from a quoted order, please contact us for the return credit amount.  A 5% restock charge will apply regardless.

1" Reversible Tatami Mats

Product can be returned if unused before 30 days expire from receipt of the product. Customers will be responsible for the shipping cost in return and the original shipping costs will not be refunded.  Please contact us before returning these so we can provide you with the cost of initial shipping.  A 5% restock charge will apply regardless.

UNDER NORMAL USE, OUR MATS CAN LAST INDEFINITELY