Warranty and Returns

WARRANTY

Our dense foam mats have a one year normal limited warranty against manufacturing defects under normal daily use, excludes outdoor applications. If mats are thought to be deteriorating under normal use within the warranty period, please contact our customer service.  The nature of EVA of foam allows for some expansion and contraction and slight color variations. Due to this, we cannot accept returns for color and thickness variations unless the tiles are off more than 2mm in thickness or if colors are substantially different.  Prior to sending any replacement products we do require a digital picture be emailed to us showing the issues for us to review.  It is typically not necessary to send the product back for review.

Products deemed defective from manufacturing issues will be replaced or refunded per management discretion working with the customer.

CONTACT CUSTOMER SERVICE


RETURNS

Our products our eligible for return if unused and within 30 days of receipt only. If the product was wrapped in plastic, plastic must not be opened to be eligible for return. There is a 20% restocking fee for returns to cover fees, processing and actual shipping costs.  Customer is responsible for all return shipping costs.

 

CANCELLATIONS

Cancelled orders can be subject to restocking and cancellation fee of up to 20%. If you have a cancellation, please call our toll free number 1.866.438.7864.